The Telemarketer Representative plays a central role in the relationship between the company and its customers. As a key contact by telephone, they contribute to customer satisfaction and loyalty through quality sales service.
His main responsibilities include :
- Receive incoming calls and record customer orders.
- Contact customers based on established lists to present products/services.
- Identify needs, advise customers, and propose additional sales.
- Check product availability and follow up on orders.
- Actively contribute to the quality of customer service (order taking, assistance, support).
- With excellent communication skills, you know how to build trust with your contacts. Rigorous, organized, and results-oriented, you combine efficiency with a sense of service.
- Experience in telesales or a call center is an asset, but not essential. Knowledge of the sector (to be adapted, e.g., bakery, pastry shop or food) is a plus. Fluency in French is required; knowledge of Dutch is appreciated.
Thanks to your motivation, your team spirit and your professionalism, you will play an essential role in the development and satisfaction of our customers.
Nice to have
- Administrative experience
- Initiative and proactive
- Comprehension of English and/or Dutch
- Versatility
- Knowledge of the ODOO system
Required
- Good command of basic office tools
- Rigor and attention to detail
- Communication and sales techniques
- Industry or product knowledge
What's great about this job ?
- A close-knit team in a warm and open atmosphere.
- Be at the heart of the sales process.
- Real autonomy in organizing your work.
- Expand your knowledge of various business sectors.
- Organized work where procedures are clear and you can focus on what you do best.
